“It’s my ball and you can’t play with it!” is both the mantra of the incorrigible infant and the modus operandi of the petulant...

In the current recession, managing partners have a great opportunity to overhaul their information and knowledge-management functions for long-term growth and profitability. To succeed...

In the current recession, managing partners have a great opportunity to overhaul their information and knowledge-management functions for long-term growth and profitability. To succeed...

An acid test of the efficacy of any strategy is the way in which it is able to accommodate and respond to uncertainty and...

For professional firms too much emphasis on the cover and not enough on the content has heralded the demise of many a branding initiative....

When the PSMG collaborated with Cambridge Marketing College to create the world’s only CIM endorsed Professional Diploma for Professional Services Marketing it had two...

Every firm has huge untapped potential in the form of hidden knowledge about clients, relationships, experience and technical issues. If unearthed and shared, this...

If law firms are to be effective in building a competitive advantage through knowledge management (KM) they need to invest in both their infrastructure...

If law firms are to be effective in building a competitive advantage through knowledge management (KM) they need to invest in both their infrastructure...

Over the past 20 years, I have observed a range of leaders and leadership styles in professional service firms. Over this same period, there...